Refund & Cancellation Policy

Last updated: 1 January 2026 · Ankle Shine LLC, 5040 E St Apt 7, Springfield, OR 97478

Consultations

• Cancel or reschedule with at least 24 hours' notice: no charge, and any fee paid is refunded in full.
• Cancel with less than 24 hours' notice: the consultation fee may be retained to cover the reserved time.
• Missed appointment without notice: the consultation fee is not refundable.
• If we cancel or reschedule, you may take a new appointment or receive a full refund.

Project and fixed-scope work

You may cancel a project before work begins for a full refund of any deposit. Once work has started, fees for completed deliverables and work in progress are payable, and any remaining balance is refunded within 14 days of cancellation.

Retained and monthly services

Monthly services may be cancelled with 30 days' written notice. The current month's fee is not refundable, as the capacity has been reserved, but no further months are charged.

If the work is not right

If a deliverable does not match the agreed written scope, tell us within 14 days of delivery. We will correct it at no additional cost. Where we cannot bring the deliverable in line with the agreed scope, we refund the fee attributable to it.

How refunds are made

Refunds are issued to the original payment method within 14 days of approval. Processing fees charged by a payment provider may be deducted where they are not returned to us.

How to request

Send your cancellation or refund request by email with your order reference and the reason. We acknowledge requests within two business days.

Contact

Questions about this document can be sent to info@ankleshine.space or +1 (715) 456-9932.